Terms & Conditions

Please read the terms and conditions outlined below which should be read in full prior to booking. It will not be possible to proceed with a hotel reservation without acceptance of these terms and conditions.

GENERAL TERMS & CONDITIONS

All rates we quote are, of course, subject to availability and alteration. All special offers quoted are limited and subject to availability and may be subject to a minimum stay.

While every effort has been made to ensure the accuracy of all information, The Grafton Hotel Ltd cannot accept liability for any errors or omissions and we reserve the right to change information and descriptions of listed hotels and products and to amend manifest error in the quoted or booked rates.

ONLINE BOOKINGS

Please note that different terms, conditions and cancellation policies in relation to all online bookings via all The Grafton Hotel’s websites may apply, depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking.

Once your booking is made, you will receive an on-screen confirmation reference number – we recommend you make a note of it. You will also receive an email outlining your reference number and reservation details.

In the event where you have to cancel your reservation, you will need your confirmation reference number, as well as the email address used to make the reservation.

PRE-AUTHORISATION 

Pre-authorisation of a major credit card is required upon check-in. If you cannot provide a credit card, pre-payment for the full value of your stay will be required, payable by either Debit Card or Cash.

An additional pre-authorisation / pre-payment amount will be required if you wish to charge incidentals to your room during your stay.

GROUP BOOKINGS

When booking 10 rooms or more different payment and cancellation policies will apply. For more specific details on terms and conditions applying to group bookings please contact the hotel directly.

VAT & other TAXES

Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes, the rate for the services provided during the stay will be subject to the new greater or lesser VAT rate as applicable.  Should City tax or equivalent be mandated such tax shall be applied.

NON-PERFORMANCE

If, for reasons beyond the hotel's reasonable control, including, but not limited to, strikes, labour disputes, acts, regulations or orders of governmental authorities, civil disorder, disaster, acts of war, acts of God, fires, flood or other emergency conditions, or due to any delay in necessary and essential repairs of the hotel, the hotel is unable to perform its obligations under this agreement, the non-performance is excused and the hotel may terminate the original agreement without further liability of any nature. In no event shall the hotel be liable for consequential damages of any nature, for any reason whatsoever.

GUARANTEED RESERVATIONS

Credit card details are taken at the time of booking for guarantee purposes. By securing your online reservation with a credit card, your room is guaranteed until midnight on the day of arrival, after which the room is released and may be resold. All reservations made on www.The-Grafton-Hotel.com must be guaranteed with a major credit card (Visa, MasterCard, American Express). In the case of a no show, your credit card will be charged for first night's accommodation.

ADVANCED PURCHASE RATE

When booking an Advance Purchase Rate, your credit card or debit card, will be charged for the entire stay at the time of booking and the charge is completely non-refundable. A cancellation or change will result in forfeit of the amount charged.

PACKAGES

All packages are “inclusive” all services mentioned. If you decide to opt out of any one service offered as part of a package, the package end price will not change and you will be charged for all package items, utilised or not.

CANCELLATIONS

Cancellations must be made within the cancellation period signified on the reservation confirmation. If notice of cancellation is not received by the required date, the hotel will charge one night's accommodation. Please note that some rates (e.g. Advance Purchase and Last-Minute Rates) are non-refundable and in the event of a no show, the full charge of the reservation is taken from your credit card.

PROMOTIONS AND OFFERS

All promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All promotional offers are subject to availability.

DAMAGE AND LOSS

The Grafton Hotel reserves the right to charge guests for the cost of rectifying or cleaning any damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. This right to charge will also apply to loss of earnings and/or profit where the damage is of such a nature that the room is unable to be let to other guests. This right to charge will also apply where any item from the hotel room is removed or lost.

If such damage or loss is discovered during the stay it will be drawn to the guest’s attention but, if discovered after guests have departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the guest’s registered address.

We will make every effort to rectify or clean any damage internally prior to contracting specialists to carry out the work, and therefore will make every effort to keep any costs that guests would incur to a minimum.

SMOKING POLICY

The Grafton Hotel operates a strict no smoking / vaping policy in their premises. Guests shall be liable for any costs, loss of earnings and/or profit or damage to a hotel room, premises or property, arising from failure to comply with this policy and The Grafton Hotel reserves the right to charge a specialist cleaning fee to any guest who violates the non-smoking policy.

SITE USE

Our www.The-Grafton-Hotel.com website is created to facilitate and manage reservations. The Grafton Hotel’s website is proprietary. It cannot be reproduced, replicated or used other than for viewing The Grafton’s facilities and making and managing reservations.

ELIGIBILITY OF USE

Use of www.The-Grafton-Hotel.com website is restricted to people over the age of 18 who can enter into binding contracts.

LINKS TO THIRD PARTY WEBSITES

There may be links to other sites that we believe may be of interest to you at www.The-Grafton-Hotel.com, but we are not endorsing, or recommending these sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to, or from, any other website.

JURISDICTION

This contract is governed by the laws of Ireland.

While every reasonable effort has been made to ensure accuracy of information, the content of The-Grafton-Hotel.com may include technical, typographical or content errors.

Therefore, it is important to refer to the following disclaimer information, before using www.The-Grafton-Hotel.com website.

WARRANTY DISCLAIMER

The content of www.the-grafton-hotel.com is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. The Grafton Hotel does not warrant the accuracy or completeness of the information, links or graphics found on www.The-Grafton-Hotel.com. The Grafton Hotel may make changes to the content or policies at any time without prior notice.

LIMITATIONS TO LIABILITY

In no event shall The Grafton Hotel or any of its subsidiaries, or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use The Grafton Hotel’s website, or any materials or recommendations made by third parties on www.The-Grafton-Hotel.com.

You hereby waive any and all claims against us and our subsidiaries, hotels or affiliates arising out of your use of our websites or any materials or recommendations of any third parties found therein. 

PRICING ERRORS

While every effort has been made to ensure the accuracy of all information, The Grafton Hotel cannot accept liability for any errors or omissions and reserves the right to change inform.

 

June 2019